Last updated: October 15, 2025

1. Introduction

The Flying Chicken (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us by phone, online, or through text messaging.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following types of information:

Personal information such as name, phone number, email address, and billing or delivery details when you place an order or contact us.

Payment information collected securely through our third-party payment processor (we do not store full payment card details).

Device and usage information such as IP address, browser type, and pages visited.

Cookies and analytics data used to improve site performance and user experience.

3. How We Use Your Information

We use your information to:

Process and confirm your orders

Send order updates and confirmations

Provide delivery or pickup notifications

Respond to customer service requests

Improve our website and services

Send optional promotional messages (with consent)

We do not sell, rent, or share your personal data with third parties for their marketing purposes.

4. SMS Text Messaging and 10DLC Compliance

By providing your mobile number and submitting a form or phone order, you consent to receive text messages (SMS/MMS) from The Flying Chicken at the number provided. Messages may include order confirmations, status updates, or links to place orders online.
Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for assistance.

Consent is not a condition of purchase.
We retain records of consent as required by law and follow all TCPA, CTIA, and 10DLC regulations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Keep your shopping cart and order session active

Track website performance and usage statistics (via Google Analytics or similar tools)

Improve user experience

You can disable cookies through your browser settings, though some site features may not function properly.

6. Third-Party Services

We may share limited data with trusted third parties who help us operate our business, including:

Online ordering and POS partners (e.g., Toast, Square, or equivalent)

Payment processors (for secure transactions)

Marketing and analytics providers (Google, Meta, etc.)

These providers are required to protect your data and use it only as directed by us.

7. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your information against loss, misuse, or unauthorized access. However, no online system is 100% secure

8. Your Rights and Choices

You may:

Opt out of marketing emails or texts at any time

Request access to or deletion of your personal information

Disable cookies through your browser

To exercise these rights, contact us at info@theflyingchicken.com

9. Children’s Privacy

Our services are intended for users age 13 and older. We do not knowingly collect personal information from children under 13.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on our website with an updated “Last updated” date.

11. Contact Information

For questions about this Privacy Policy or our data practices, contact:

The Flying Chicken
5440 Gall Blvd, Ste 2
Zephyrhills, FL 33542
Email: info@theflyingchicken.com
Phone: 813.715.1111

Last updated: October 15, 2025

1. Acceptance of Terms

By accessing or using the website of The Flying Chicken (“we,” “our,” or “us”) or placing an order online, by phone, or in person, you agree to these Terms of Service. If you do not agree, do not use our website or services.

2. Service Description

The Flying Chicken provides prepared food, beverages, and related items for pickup, or delivery. We may update menu items, prices, or availability at any time without notice.

3. Ordering and Payment

Orders may be placed online, by phone, or in person.

All prices are shown in U.S. dollars and are subject to applicable taxes.

We accept payment through approved payment methods listed at checkout.

Orders are confirmed only after payment is authorized.

We reserve the right to refuse or cancel any order for any reason, including pricing errors or suspected fraud.

4. Cancellations and Refunds

Orders cannot be canceled once food preparation has begun.

Refunds or credits may be issued at our discretion for errors, unsatisfactory items, or service issues.

To request a refund, contact us promptly at info@theflyingchicken.com or call [insert phone number].

5. Pickup and Delivery

Pickup and delivery times are estimates and may vary.

Customers are responsible for providing accurate delivery information.

Once an order is picked up or delivered, The Flying Chicken is not responsible for food quality affected by delay or improper handling.

6. Promotions and Discounts

We may offer limited-time promotions or discounts. These offers may be modified or canceled at any time. Only one promotion may be applied per order unless otherwise stated.

7. Text Messaging (SMS) Program

By providing your mobile number, you agree to receive text messages (SMS/MMS) from The Flying Chicken related to orders, confirmations, delivery updates, or limited promotional offers. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for assistance. Consent is not required for purchase.

8. Intellectual Property

All website content, including text, images, graphics, logos, and trademarks, is the property of The Flying Chicken or its licensors. You may not copy, modify, distribute, or exploit any part of the website without prior written consent.

9. User Conduct

You agree not to:

Use the website for unlawful purposes;

Attempt to interfere with its operation or security;

Submit false information, spam, or abusive content;

Violate any applicable local, state, or federal laws.

10. Third-Party Services

We may use third-party vendors (e.g., Toast, Square, Google) for payment processing, delivery logistics, or analytics. We are not responsible for their actions, terms, or policies.

11. Limitation of Liability

To the fullest extent permitted by law, The Flying Chicken and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services, including delays, data loss, or loss of profits.

Food is prepared in a commercial kitchen that may handle common allergens (wheat, soy, dairy, eggs, nuts, seafood). Customers are responsible for notifying us of food allergies before ordering.

12. Indemnification

You agree to indemnify and hold harmless The Flying Chicken, its owners, employees, and affiliates from any claims, damages, or expenses arising out of your use of our services or violation of these Terms.

13. Changes to Terms

We may update these Terms of Service at any time. Continued use of our website or services after updates means you accept the revised terms.

14. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes shall be resolved in the state or federal courts located in Pasco County, Florida.

15. Contact Information

For questions about these Terms, contact:
The Flying Chicken
5440 Gall Blvd, Ste 2
Zephyrhills, FL 33542
Email: info@theflyingchicken.com
Phone: 813.715.1111